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Troubleshooting
Digital Samba University
1. Quick Start Guide
2. Host User Guide
3. Participant User Guide
4. Scheduling Meetings
6. Recording Meetings
7. Admin Accounts
8. Troubleshooting
9. Digital Samba Mobile App
Knowledge Base
Using Digital Samba
Tech Specs
Account
Mobile App
General
Troubleshooting
Technical Issues
Frequently Asked Questions
Mobile App
Developers
Content Library
Participants
Advanced
Pro Plus
General
Education
Billing
Breakout Rooms
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Help Center
Troubleshooting
Digital Samba University
1. Quick Start Guide
2. Host User Guide
3. Participant User Guide
4. Scheduling Meetings
6. Recording Meetings
7. Admin Accounts
8. Troubleshooting
9. Digital Samba Mobile App
Knowledge Base
Using Digital Samba
Tech Specs
Account
Mobile App
General
Troubleshooting
Technical Issues
Frequently Asked Questions
Mobile App
Developers
Content Library
Participants
Advanced
Pro Plus
General
Education
Billing
Breakout Rooms
Troubleshooting
Having trouble? Find quick answers to common technical issues here.
Troubleshooting Guide for End Users
I still received an invitation e-mail as the session organizer even though I chose "Don't send invitation e-mail" to participants
Technical Issues
I'm being redirected to the end-to-end encryption unsupported browsers page
I'm having issues using Zscaler's VPN services
I'm having trouble uploading an image
Issues with screen sharing on Mac computers
I'm having quality issues in a meeting. Could it be a latency issue?
Digital Samba is failing to convert my uploaded file under the 150 MB limit
I can't enable my microphone and camera after installing Windows 11
My meeting invites are not being delivered
.CSV File Import Issues
I'm experiencing buffering
VPN and Firewall Troubleshooting steps
Digital Samba's system check
Can't record simultaneously in more than one room
I'm experiencing audio echo or feedback
My audio isn't working/my camera isn't working
My browser freezes or lags when attempting to share my screen
I am getting booted or kicked out, continuously, of a Digital Samba meeting or webinar
Missing, lost, or accidentally-deleted recordings
Forced layouts aren't working
After I uploaded a PowerPoint presentation (.PPT), the resolution was very low. Is this common?
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