Troubleshooting

Technical Issues

• Issues with screen sharing on Mac computers
• I'm being redirected to the end-to-end encryption unsupported browsers page
• I'm having quality issues in a meeting. Could it be a latency issue?
• Samba Live is failing to convert my uploaded file under the 150 MB limit
• I'm having issues using Zscaler's VPN services
• I can't enable my microphone and camera after installing Windows 11
• My meeting invites are not being delivered
• .CSV File Import Issues
• I'm having trouble uploading an image
• I'm experiencing buffering
• VPN and Firewall Troubleshooting steps
• Samba Live's system check
• Can't record simultaneously in more than one room
• I'm experiencing audio echo or feedback
• My audio isn't working/my camera isn't working
• My browser freezes or lags when attempting to share my screen
• I am getting booted or kicked out, continuously, of a Samba Live meeting or webinar
• Missing, lost, or accidentally-deleted recordings
• Forced layouts aren't working
• After I uploaded a PowerPoint presentation (.PPT), the resolution was very low. Is this common?

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