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      Back to home
      1. Samba Live Help Center
      2. Troubleshooting
      • Samba University
        • 1. Quick Start Guide
        • 2. Host User Guide
        • 3. Participant User Guide
        • 4. Scheduling Meetings
        • 6. Recording Meetings
        • 7. Admin Accounts
        • 8. Troubleshooting
        • 9. Samba Live Mobile App
      • Knowledge Base
        • Using Samba Live
        • Tech Specs
        • Account
        • Mobile App
        • General
      • Troubleshooting
        • Technical Issues
      • Frequently Asked Questions
        • Mobile App
        • Developers
        • Content Library
        • Participants
        • Advanced
        • Pro Plus
        • General
        • Education
        • Billing
        • Breakout Rooms

      Troubleshooting

      Having trouble? Find quick answers to common technical issues here.
      • Troubleshooting Guide for End Users
      • I still received an invitation e-mail as the session organizer even though I chose "Don't send invitation e-mail" to participants

      Technical Issues

      • Issues with screen sharing on Mac computers
      • I'm being redirected to the end-to-end encryption unsupported browsers page
      • I'm having quality issues in a meeting. Could it be a latency issue?
      • Samba Live is failing to convert my uploaded file under the 150 MB limit
      • I'm having issues using Zscaler's VPN services
      • I can't enable my microphone and camera after installing Windows 11
      • My meeting invites are not being delivered
      • .CSV File Import Issues
      • I'm having trouble uploading an image
      • I'm experiencing buffering
      • VPN and Firewall Troubleshooting steps
      • Samba Live's system check
      • Can't record simultaneously in more than one room
      • I'm experiencing audio echo or feedback
      • My audio isn't working/my camera isn't working
      • My browser freezes or lags when attempting to share my screen
      • I am getting booted or kicked out, continuously, of a Samba Live meeting or webinar
      • Missing, lost, or accidentally-deleted recordings
      • Forced layouts aren't working
      • After I uploaded a PowerPoint presentation (.PPT), the resolution was very low. Is this common?
      See more
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