Many of our clients choose to host Samba Live on their own servers. Self-hosted clients must oversee their own server monitoring and any service-related issues caused by their server/platform vendor. Service and infrastructure fall under a customer's scope. However, Digital Samba will provide support for platform version updates.
We can add self-hosted client servers to our internal monitoring platform, though, and flag any problems within a client's server environment. This might include server unavailability, high CPU usage, or high bandwidth usage and we're happy to assist our clients by ensuring that proper monitoring of application performance is in place.
In addition, we may also provide consulting services so that self-hosted clients can then contact their server vendor for potential solutions.