I'm having quality issues in a meeting. Could it be a latency issue?

A quick ping test using the Windows command prompt could help diagnose if your connection is stable enough to reach our servers if you believe you're having latency issues while in a Digital Samba meeting,

What is a ping test?

A ping test is used to diagnose the quality of the connection via a latency measure. This is done by sending small data packets to a web domain, host, or any other device in your network. The results will show the response time between your device and the latter—the lower the response time or the ping, the better.

Steps to follow:
  1. Open the Windows Search Bar.
  2. Search for CMD and click Open. This will open the command prompt, a black background window with white text.
  3. Type "ping" followed by a space and the domain name—in this case, app.digitalsamba.com.
  4. Hit Enter on your keyboard to start the ping test and wait for the results.

Ping app.digitalsamba.com

Reading your results

After the ping test is done, you will see the results for four different tests. Each test will show you the response time (ping) in milliseconds (ms), and the received or lost packets. The minimum, maximum, and average response times will be shown too.

If one of the ping tests shows lost packets or one of the response times took way more time than the others, it could signify a problem with the connection. In this case, troubleshooting would be needed to determine if the issue is your device or the network connection. 

Note: Usually, latency is present due to network connection issues.