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Help Center

Frequently Asked Questions

Frequently Asked Questions

Mobile App

Is there a Digital Samba mobile app?

Can a speaker share their screen while using a mobile device?

Developers

Introducing the Digital Samba API

Does Digital Samba have API Documentation?

Can I set the audience to have broadcast permission by default?

Can I integrate Digital Samba into mobile applications?

Can I stream a Digital Samba session to an external RTMP endpoint.

What are the credentials to sign in and get access to the API endpoint?

Can I connect my own cloud server with Digital Samba's API in order to store video recordings automatically?

Can I preview the Digital Samba API before signing up for a paid plan?

Can I integrate Digital Samba in a current HTML5-based hybrid application?

When embedding a Digital Samba meeting with an iframe, is there any way to pre-populate the nickname field or skip the name & password section (bypassing these to the URL?)

What plan do I need to have for fully-custom URLs?

Are audio/video streams a P2P connection? Does having more participants sharing video require additional bandwidth?

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Content Library

Can I integrate Miro boards in Digital Samba?

Is there a way to make links in powerpoints/docs shown from Content Library clickable?

What are the file size limits for the content library?

Can I upload .gif files to the content library?

What is the upload and storage space limit for Digital Samba?

What is the maximum number of answers you can add to a poll question?

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Participants

How can I ban a user?

Can I make a participant a speaker?

Can a participant that missed an event watch it later?

Do session participants have the option to be anonymous when attending a meeting?

Is it possible to combine multiple meetings into one event so that users only need to sign up once?

How do invitations work for recurring meetings?

How many presenters/speakers can be present in a session at one time?

Are session participants able to see each other?

Is it possible to send a meeting invitation to a whole group at one time?

How do I export information about registered participants, absent participants, etc.?

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Advanced

Can I enable Two-Factor Authentication (2FA) in Digital Samba?

Can I use a webhook to check recording and user status?

Does Digital Samba monitor self-hosted servers?

What is the Digital Samba Admin Center?

How do I "unban" a participant from the Digital Samba platform?

Can I set up a payment gateway to charge attendees to attend an event?

How long does it take to set up a white label account? What is required from the customer for setup?

Is remote control of a screen available in Digital Samba?

Can I use Digital Samba for telemedicine or medical/doctor evaluations?

Is it possible to have a custom background for my video stream?

Is there a possibility to switch live-stream hosts during a session?

When participants exit a session, can I have them answer a satisfaction survey?

Is it possible to run simultaneous meetings in one account?

Is it possible to integrate Digital Samba with my current web site?

Is auto-replay mode of a meeting possible?

What does "hybrid audio" mean in Digital Samba?

Can I switch between multiple whiteboards during a session?

Does Digital Samba offer closed captioning (CC) for videos?

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Pro Plus

Using your branding option, is only our company logo visible to users, or is Digital Samba also mentioned somewhere?

What plan do I need to host a webinar of more than 25 people?

Can I add a custom "Thank You" or "Session Over" message that participants will see when a meeting ends?

General

Which browsers does Digital Samba support?

What is the highest quality for recordings in Digital Samba?

What is the maximum meeting or session length you can schedule in Digital Samba?

Does Digital Samba offer a referral program?

Why is there a limit on the number of broadcasters permitted in a session? Can I increase this limit?

As an OEM client, where can I find my account's recording statistics?

Is there a maximum duration a meeting can be held?

How many participants can access a Digital Samba session during a free trial?

How long does it take to get assistance from customer support?

Is it possible to export personal data such as forms, chats, etc.?

What is the session limit in terms of duration, attendees, bandwidth?

If I cancel my plan and—a few months later—I need Digital Samba again, would my information still be stored?

Does Digital Samba have a whiteboard feature?

Is Digital Samba flash-based?

Can automatic email invitations be disabled for the session owner/creator?

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Education

What is the pricing model for education organizations? Can you provide a full brochure or charge model?

Does Digital Samba have a LTI integration?

Billing

Do you offer discounts for yearly (vs. monthly) billing?

What are your payment options other than credit cards?

Do I have to go through registration every month or can you automatically bill me?

How can I upgrade/downgrade my Digital Samba plan?

Do subscription prices include all server costs?

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Breakout Rooms

Is there a limit to the number of breakout rooms during a session?

What happens if a Breakout Room gets closed/deleted while users are still in it or assigned to it?

Are audience members always required to click on "join" and set up the camera and microphone when switching between breakout rooms, or can it be deactivated?

Is it possible to move audience members from one breakout room to another during a session without giving them the right to move freely between different breakout rooms themselves?

Why am I unable to add new breakout rooms with pre-assigned users to my ongoing meeting?

How many broadcasters can a breakout room have?

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