Help Center

Back to home

Help Center

Digital Samba University

Digital Samba University

A handy, comprehensive guide to walk you through our platform from A to Z!

1. Quick Start Guide

Welcome to Digital Samba University!

Meet Now

Joining a Session

Meeting Settings and Devices

Other In-Meeting Settings

Invite Participants

Forgot your Password

Branding

Purchase Multiple Hosts

Logging in to Digital Samba

Creating new users (host accounts)

Using Digital Samba in a different language

Digital Samba Live Video Tutorials

Digital Samba Live Support

See more

2. Host User Guide

Bulk actions

Playing a Vimeo video in your session

Uploading, sharing, and downloading files through the content library

Moving Custom Role participants to Audience or Speaker role

How to use the Digital Samba Dashboard

My Profile

Account Settings

Changing your meeting room link

Changing your password while logged in

Dial-in Settings

Upgrading and Downgrading Your Plan

Delete Account

Account Center and Dashboard

In-Room Navigation

Participants Feature

Moving an audience member to speaker

Allowing an audience member to broadcast

Whiteboard and Presentation Permissions for Audience and Custom Roles

Muting, unmuting and banning

Stopping other broadcasts

Conversations

Direct replying to a message

Private chat

Reacting to messages

Editing your chat messages

Questions and Answers

Answer Live

Sharing your Screen

Whiteboard

Shared screen preview

Content Library

Add a file from URL

Add web app from URL

Previewing files in content library

Sharing and unsharing files with speakers

Managing your Content Library media files

Content library file filtering and sorting

Polls

Playing YouTube videos in your session

Livestream

Facebook Live

YouTube Streaming

Lobby

Breakout Rooms

Settings

Workspace (Settings)

Enable request to broadcast

Screen Modes

Changing Screen Modes

Rearranging and Resizing Screen Elements (or "screen tiles")

Forced Layouts

Controlling and Applying the Layout

Shared Notes

Enabling Shared Notes

How Shared Notes work

Telephony

Enabling Telephony

Hybrid Audio: VoIP and Phone

Phone-only Audio Mode

Floor Controls with Dial-in Audio Participants

DTMF Commands Available

See more

3. Participant User Guide

Accessing a Meeting as a Participant

Participant Settings

Sharing your screen as a meeting participant

Chatting with others while in a meeting

Asking Questions

Leaving a Meeting

Request to broadcast (a.k.a. "Hand raising")

Joining from Mobile Browsers

See more

4. Scheduling Meetings

Scheduling a new meeting

Advanced Scheduling Options

Scheduling Meetings

Editing or Deleting a Meeting

Filtering the Scheduled Meeting List

Advanced Meeting Options

Recurring meetings

Import guest list from CSV

Using calendar (.ics) files in your invite email

Participants (Advanced Options)

Hiding the user identities and count for a meeting

Access (Advanced meeting options)

Registration for Participants

Sending Custom Email Invitations

Meeting Reports

Public Pages

Public pages in recurring sessions

See more

6. Recording Meetings

How to setup password-protected recorded sessions

Recording a Meeting

Access your Meeting Recordings

Editing your Recording Information

7. Admin Accounts

Admin Log-in (multi-user accounts)

How to use the Digital Samba Dashboard

Users

Creating new users

View and Edit Existing Accounts

Service Plans

Adding a Service Plan Template

View and Edit Existing Service Plan Templates

Assigning Service Plan Templates to Users

Phones: Terminology and Set-up

Admin Accounts

Assigning PhoneSync Configurations to Users

Telephony Configuration

See more

8. Troubleshooting

Using an iframe in wix.com or other website builders with a nested iframe

How to find your browser console logs

Google Chrome browser logs

Firefox browser logs

Microsoft Edge browser logs

Safari browser logs

See more

9. Digital Samba Mobile App

Samba Live Mobile Apps