Knowledgebase: Known Issues
My word document will not convert after changing a document that is formatted for columns.
Posted by Conal Mullan on 01 March 2018 10:10 AM
This is a due to a bug on the microsoft side :
 
This behavior can occur when you perform either of the following actions:
  • You change the page orientation from landscape to portrait.
  • You change the paper size of your document.
When you click Columns on the
Standard toolbar, the Equal column width option is not set. The Equal column width option makes Word maintain the same width columns based on the size and orientation of the page. If this option is not set, Word may not recalculate the page layout information correctly when you change the orientation or page size.

Note This problem does not occur when you use the
Columns command on the Format menu. By default, when you use the Columns command on the
Format menu, the Equal column width option is set. Because of this, the page layout information is correctly changed when you change the orientation or page size.
 

Workaround


 
To work around this problem, set the columns to an equal width:
  1. Click OK to close the error message.
  2. Click Cancel to close the Page Setup dialog box.
  3. On the Format menu, click
    Columns.
  4. Click to select the Equal column widthcheck box, and then click OK.
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