Knowledgebase: Recordings
Can I download the session recordings in different file types?
Posted by on 30 October 2011 10:49 AM

Yes, you can download recordings to your computer.

You will download the recording as a compressed ZIP file. The ZIP can be uncompressed using standard uncompression software which you most likely already have installed on your computer.

The ZIP contains a folder which holds an html file, and several .swf, .xml, video and other files. This will allow you to watch the recording offline and keep the recording interactive, mute users, re-size video, navigate through the chat history and other features in OnSync.

Simply go to "Recordings" after logging into your Account Center and after finding the recording that you wish to download click on the downward arrow sign to start preparing your download. 

download recording

Once your recording has been converted and is ready to go you will receive an e-mail with a download link.

To launch your recording simply double click the index.html file inside the folder you have downloaded. The recording will play back in your browser. No further software is required to view the recording.

You can even view upload this recording on a web server and embed it in your LMS or other third party system.

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