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Knowledgebase : End User > After Session Tasks
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In a perfect world, software would be bug free. And in the same perfect world, you would be able to describe a problem to us with just a few words. Unfortunately, we don't live in a perfect world, and bugs are a reality of software development. In order for us to be able to address them in a timely fashion, we need your help, and we've done our best to ...
You can do this by editing the password. Please follow the steps below: 1. Go to your sessions history 2. Find the session you want to edit and click the edit icon 3. Change the password and click Save Pages 40-43 in the user manual provide more info: http://www.digitalsamba.com/sites/default/files/OnSync-Manual-AccountHolders-and-Moderators.pdf [htt...
Yes, you can set your own feedback page if you have purchased a plan that includes the Branding option. All accounts including and above the "PRO" account include Branding wherein you can change the logo to your company logo etc. Within the Branding option you will also find a field where you can specify the URL to which your users will be sent to once ...
Unfortunately, at this point, there is no report that tracks how many or which users have viewed a session recording.
Go to your account center and click Usage statistics in the left menu. At the bottom of that page you will see the "Export to CSV" link. Click on this link to export and save the statistics of users to your desktop.
Only your event organiser can provide access to the recording of the webinar.
Login into your OnSync account and click "Schedule". Here you will get all your sessions which were created with your admin account. In this section you will get options to sort the session list as per your convenience i.e. "Current", "History", "By anyone", "By me" and "By others". Once you have sorted this list, you can view all your previous session...
Yes, You can. OnSync provides you with two options to check poll results: 1- Click on "_View Votes_". This will show a list indication which option was selected by each participant during the session. 2- You can also receive a list of your poll results by email. The email you'll receive will contain the poll results, individual options and the c...
1. Check "Show embed widget for recordings" in Advanced Option > Access tab: 2. Open the recording and get the embed code in the settings menu:
You can share your recordings either online, as a direct URL, or as an offline recording. This article describes how to share your recordings online, as a direct URL. You can learn how to download an offline recording by referring to this article [http://support.digitalsamba.com/index.php?/Knowledgebase/Article/View/29/0/can-i-download-the-session-rec...
We are not able to recover private chats. These chats are not stored on any of our servers. If your interested on disabling private chats for all or a particular user, please refer to our "How can I disable private chat within a session? [http://support.digitalsamba.com/index.php?/Knowledgebase/Article/View/285/0/how-can-i-disable-private-chat-within-...
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