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Knowledgebase : End User > Inside The Session
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In a perfect world, software would be bug free. And in the same perfect world, you would be able to describe a problem to us with just a few words. Unfortunately, we don't live in a perfect world, and bugs are a reality of software development. In order for us to be able to address them in a timely fashion, we need your help, and we've done our best to ...
You can bump up the quality of the video feed you are sending by going into "Options" -> "Preferences" and selecting the "Camera & Video" tab. If you look in the section "Broadcast Shape & Quality" there are a number of quality adjustments you can make there, up to HD video standards. By default we set the medium setting to ensure that most customers ...
Currently, we don't have such a feature. If your chats are very busy, we suggest you to switch to "Discussion View" which offers a much larger chat area and is easier to read.
This should not be an issue, our servers always have plenty of spare capacity. You can view details on your connection to our server inside a session by hovering your mouse over the top right corner of the OnSync interface. There, a square changes colours depending on the quality of your connection. When you hover over it, your latency, upload and downl...
There might be a chance that you are running another software that may be accessing the camera driver. If yes then you should exit this other software and refresh your browser to reload Onsync and try again.
1) Reduce your video quality by using the Camera Preferences 2) If problems persist, turn off video and use audio only. 3) Avoid using ScreenShare and use file presentations via the Media Library instead. If you have to use screensharing, share only selected windows or single programs and make the windows smaller if you have a very big screen. This ...
This is likely an indication of network issues. We advise clients who experience regular disconnections to check their Internet connection; OnSync cannot maintain a connection if the Internet drops away sporadically. Often, the problem has to do with a weak wireless signal, in which case we suggest that the client attempt a hardwired connection.
Two possible reasons for this are lack of bandwidth and low-grade hardware (microphones).In the first case, it is important that the moderator take into consideration the bandwidth restrictions of (all) the connected clients.If bandwidth is a concern, it is advisable not to engage in bandwidth-intensive activities, such as screen sharing. In the secon...
This problem is most probably occurring due to a conflict between the general audio input on the motherboard and the audio input on your webcam.OnSync will, by default, use the Webcam audio and video settings.In your "Sound Settings" you must cancel the audio input from the webcam and allow it from your motherboard, where your microphone is connected.Th...
Yes, you can have multiple moderators. There are two ways you can promote any attendee. 1. If you want to turn any participant into a meeting moderator, you can do this while scheduling your meeting. On the invite screen, right next to the "User" icon in the email field, there is an option "Add to" with a drop down box. There you can select whether you...
To disable the ability for a participant to "Request to Speak", change his role to an Observer. To do this, click on the name of the participant and select the "Role" option. This will disable his "Request to Speak" option. Additionally, if you don't want to change his role, you can modify a participant's conference permissions. 1. Click the avata...
We always recommend wearing a headset. If you are using a headset, then try keeping the volume and microphone levels below 80 to avoid the echoes. We also recommend you run the soundcheck. To do this, click the "Run sound check" button by going to Options >> Preferences >>Mic& Speakers. Finding the reason for echos can be tricky in some cases as they ar...
It means you are logged into another session with your account. You may only join one session at a time, per account. If you would like to run multiple sessions at the same time, you need multiple accounts.
As a moderator: First you need to activate the "Question and Answer" feature by going to WORKSPACE >> Q & A. This will open a new window of the "Question and Answer" feature. You can adjust the position of this window by dragging it by it's title bar. You can create space by closing any unwanted window within the Onsync interface and by clicking and d...
No. The closest thing that fits your request is the "Close session" feature (accessible from the OPTIONS menu), which kicks all users except the one who performed the close action. To achieve what you want, you would need to kick all non-moderators manually. However, we have added this request to our roadmap. We imagine you would see an additional pop...
Yes, the account holder (green user) and moderators (blue users) can kick another user by hovering over that user's element in the PARTICIPANTS list and clicking the X that appears. Note: moderators cannot kick account holders as account holders are higher in the user hierarchy.
No, a stream is broadcasted to all the people in the session.
If you have a Pro or higher plan then you can create break-out rooms, which will allow you to create a sub room within the meeting and control who gets access to that new area. This should give you all the privacy you and your colleagues will need to make a decision on any interview, negotiation or presentation. You can learn how to activate and use b...
No, a stream is broadcasted to all the people in the session. We have added this request to our roadmap. You will be able to put users "on hold" in a call, meaning they will temporarily be excluded from any video stream or file activity.
Yes, this is a known issue and has been fixed in the upcoming release.
The first connection attempt still cycles through the list of connection configurations, meaning that the first connection attempt will still take a long time if the user is sitting in a network that does not allow RTMP. To fix this, we require account-wide customization of the order of the connection attempts. It is on our roadmap, but we still have to...
There is no limit as to how many people can speak at any one time. Only your bandwidth will limit the amount of video streams you can reasonably receive.
All the attendees of the session can use their cameras at the same time. For example, if there are 50 attendees in a session all can turn on their respective cameras during the session. The only limitations are the users own bandwidth. OnSync will allow you to start as many video streams as you like but performance may suffer if bandwidth isn't availab...
The mirror image is only seen locally. Remote viewers always see you unmirrored. If you wish to flip the image locally you can do that by following these instructions: 1) Once you start the broadcast, click on the "Video Conference" option and go to "Camera Settings". 2) From the "Camera Settings" click on "Camera & Video" and check the "Flip My Ima...
Being able to hide the participants' list from participants and observers is available through our EVENTS plan. You can access this feature by clicking Advanced Scheduling when scheduling a session.
Yes, you can choose which questions to answer - however once you answer them, everyone will see it. For private communication, please use the private chat feature.
Yes, you can conduct polls and also set your own feedback (Survey) page. Polls are useful during a meeting if you want instant feedback on what is being presented. Polls can also be used at the end of a meeting to find out if participants felt the meeting, content, and presenters were high quality. An account holder or moderator can use the polling sy...
The Google Chrome browser uses a version of the Flash Player called Pepper Flash. Pepper Flash is built into Chrome and is used by default. There are known issues with Pepper Flash such as audio distortion (robotic sounding, or choppy audio) and problems with the synchronization between audio and video, perceivable on the receiving end of the stream. ...
This is a setting a video that the video owner selects when uploading a video. If they choose not to allow video embedding, it will not work within OnSync. We strongly recommend you to contact the video owner/author.
Moderators can ban a user by selecting the user in the participants module and selecting the "_Ban User_" option from the cogwheel menu. A ban can be time-limited or for life. When a banned user attempts to join a session, the moderator will receive a discreet notification. The notification provides the moderator with an option to unban the user.
To avoid customers using settings that exceed normal bandwidth scenarios, we have implemented the following limitations to PRO video settings starting from version 4.2.2 - top framerate is now 20 - lowest value for keyframe frequency is now 10 (1 keyframe every 10 frames) - max encoding quality is now 90 - the following PRO standards presets wer...
OnSync rules for inactivity (idleness) detection are the following: ------------------------ FOR LIVE SESSIONS, IF: - user has not been received an incoming stream during the last 10 minutes, AND - session has not been in the recording=true state during the last 10 minutes , AND - no key/mouse activity during the last 10 minutes, AND - no incomin...
When the audio or video is activated for a specific participant, the moderator can click on the _"Speaker"_ icon next to the volume bar. By doing this, the moderator will be muting the participant. If the participant is already muted, and the moderator clicks on the _"Speaker"_ icon again, the participant will be unmuted. Note that this is only a local ...
OnSync already has echo cancellation functionality and in addition it has "PUSH TO TALK" (PTT) as a mechanism to manually cancel further echoing. When you use the "PUSH TO TALK" function of OnSync (PTT), the remote audio is muted for you. The idea behind PTT is that you do not have a headset, so in order to prevent echoing, you only press the "Talk"...
VIDEO QUALITY The video quality of all the various easy presets settings are as follows (width, height, frames per second). These settings work great for most video conferencing environments. If you have the HI-DEF or higher plans you can set your own, custom settings, including professional video standards to work with any video capture card of broadca...
We strongly recommend you to close all applications you have open to avoid any of them accessing or blocking your microphone. This includes other browser windows you may have open. Then, please reload the OnSync window (browser). If this does not work, please restart your computer and the problem should now be fixed. If you continue experiencing thi...
An OnSync account with professional video setting enabled will allow you to modify values such as frame rate, minimum video quality, bitrate restriction and custom sizing for video quality up to 720p for all your video streams. To access these options, click the "Options > Preferences" menu and then select "Camera & Video" on the left of the preferenc...
It is possible to turn off the private messaging for a specific participant. The setting is available by clicking on the participant and selecting the PERMISSIONS option: Choose the Chat option and Uncheck "CAN START PRIVATE CHAT" to disable it. The organiser of the session can disable the chat for every person. Please take note other people may sti...
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