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Knowledgebase : End User > Getting Started
New to OnSync? Take a crash course @ OnSync University
   
In a perfect world, software would be bug free. And in the same perfect world, you would be able to describe a problem to us with just a few words. Unfortunately, we don't live in a perfect world, and bugs are a reality of software development. In order for us to be able to address them in a timely fashion, we need your help, and we've done our best to ...
Yes we do, please visit our YouTube channel @ http://www.youtube.com/onsync [http://www.youtube.com/onsync]
Regarding security, all communication streams (audio, video, chat etc) are encrypted using the RTMPE secure stream format. You can find further information on our website @ www.digitalsamba.com/technical-specifications/security [http://www.digitalsamba.com/technical-specifications/security]
Please refer to http://www.digitalsamba.com/technical-specifications [http://www.digitalsamba.com/technical-specifications] for details regarding the system requirements for the OnSync software.
To get started quickly, I would recommend you check our User Guides. OnSync University -> http://university.digitalsamba.com/ [http://university.digitalsamba.com/] The User Guide for Moderators/Account Holders can be found here: http://www.digitalsamba.com/sites/default/files/OnSync-Manual-AccountHolders-and-Moderators.pdf [http://www.digitalsamba.c...
For pricing information for our hosted service please take a look at http://www.digitalsamba.com/buy-onsync [http://www.digitalsamba.com/buy-onsync] We also offer on-premise licenses, if that is of interest. Contact us to receive a quote. http://www.digitalsamba.com/contact [http://www.digitalsamba.com/contact] Feel free to sign up for a free trial ...
OnSync does not use or require the Octoshape plugin. All you need is the Flash plugin to participate in sessions. This drastically reduces IT support & maintenance costs of your end-user base.
The amount of guests that can attend depends entirely on the contracted model. The free version will support up to 2 people other than the host. You can get further details here: http://www.digitalsamba.com/buy-onsync [http://www.digitalsamba.com/buy-onsync]
You can sign up to an account on our buy-onsync page http://www.digitalsamba.com/buy-onsync [http://www.digitalsamba.com/buy-onsync]
Navigate to "Account Settings" via the drop down menu in the top right corner of your account center (where it reads "Welcome, Your Name"). Then enter your new password in the password field and click Update. You can also change your password in the "Welcome" menu by going to "Account Settings".
Installing OnSync is only required if you are purchasing an ESL (Enterprise Server Licence). Otherwise, OnSync is available as a SaaS. You don't need to install anything on your computer to use; simply login to your account from our website and start conferencing.
http://www.digitalsamba.com/account-limits [http://www.digitalsamba.com/account-limits]
http://www.digitalsamba.com/buy-onsync [http://www.digitalsamba.com/buy-onsync]
Yes, you can stop the payment anytime via your paypal account.
Our system requirements page contains recommended system requirements and also includes a section on bandwidth requirements: www.digitalsamba.com/technical-specifications [http://www.digitalsamba.com/technical-specifications]
OnSync is not designed for this particular purpose but you could broadcast via two different audio streams simultaneously and your audience would then be able to mute the one they don't want to listen to. You can invite the secondspeaker as a moderator. It is possible to have multiple moderators in a meeting. Alternatively you could open separate accoun...
We have servers in Europe and Canada. Asia and hopefully other locations will be added at a later date.
We use RTMPE (encrypted RTMP) for streams and https for login and on the web components.
Please refer to the page http://www.digitalsamba.com/buy-onsync for a clarification of the different available versions. The FREE product is limited to 3 concurrent users per meeting.
Once registered, you do not have to register again. You will be automatically charged on the subscription date every month.
Please check your spam folder, if you did complete your registration you should have received an activation email. As soon as you visit the URL on that message your account will be activated.
Its the room capacity. 50 users = 50 attendees or 50 seats. Think of it as the size of a real life conference room.
Yes, you can host the webinar on your own domain (mysite.com) and for that you need to purchase an enterprise server license (ESL) from us.
For all user manuals and support, please refer to http://support.digitalsamba.com
Log into your Account Center and click the "REMOVE" button, underneath the picture. Upload the new image. Clear your cache and enter the room again.
You can fill in your Name or the name of your Educational Institute or your Business Organization which can help your participants identify the session link sent by you. The name that you mention there will be used in the link that will be sent to your guests to click on to join the meeting. For example, if I were to enter "Michael" as My Room Link, my ...
We only offer 30-day trials on new accounts that did not previously use the free user account. Unfortunately, we cannot offer 30-day free trials for customers who want to upgrade or switch plans that includes any upgrades from our free plan. If you create a new account and choose a paid plan in the process, you can cancel any time within 30 days of si...
Please configure the below destination(s) in the firewall to allow access: For all http and https traffic on ports 80 and 443: onsync.digitalsamba.com / 46.105.107.141 For rtmp and rtmpe traffic on ports 1935, 443 and 80: rtmp.digitalsamba.com / 178.33.235.91 fr1.rtmp.digitalsamba.com / 176.31.246.63 ca1.rtmp.digitalsamba.com / 142.4.212.166
There is no limit as to how many people can speak at any one time. Only your bandwidth will limit the amount of video streams you can reasonably receive.
We use PayPal for secure shopping, all major credit cards accepted. Available payment methods may vary depending on your country. Annual plans enjoy a 15% discount and can be paid via bank transfer.
Yes, OnSync runs on mobile devices and tablets. Please search for "OnSync" in the Apple App Store and Google Play Store to download and install the free app. _Supported iOS devices:_ Requires iOS 5.0 or later. Compatible with iPhone 3GS, iPhone 4, iPhone 4S, iPhone 5, iPod touch (3rd generation), iPod touch (4th generation), iPod touch (5th generatio...
If a customer cancels his account his data may be deleted, we cannot promise to keep data for months of non-payment. A customer should keep his account open in this period, if he does not exceed the storage limits he can downgrade to a smaller account throughout this period. There is no minimum subscription period.
Yes, you can use your same account at home, at work and when you travel anywhere in the world. Please note you can only log in from one location at a time, we do not allow simultaneous connections from different locations using the same account.
It seems that in your Profile, the DST (Day light saving) option is checked; you should uncheck it and see if it shows you the correct local time.
While signing up, you are asked to to enter "My room link"; here you can enter your name or the name of the Educational Institute or Business Organization which can help his participants identify the session link sent by him. This can serve the purpose of having a unique link. You can also edit this value in your 'Account Settings' page accessed throu...
We do not offer per hour or per minute pricing.
Yes, you can host the webinar on your own domain (mysite.com) and for that you need to purchase an enterprise server license (ESL) from us.
We strongly reccomend you to complete a systemcheck at this URL: http://www.digitalsamba.com/en-US/support/systemcheck [http://www.digitalsamba.com/en-US/support/systemcheck] At the end of the check, please select your region and include your email address. That will send us a support ticket with your information, so we can verify what is causing th...
Most likely this is a firewall issue. Please refer to this article: Configuring firewall to allow OnSync access [http://support.digitalsamba.com/index.php?/Knowledgebase/Article/View/111/0/how-can-i-configure-my-firewall-to-allow-onsync-access-can-you-suggest-the-destination-ip-which-we-need-to-enable-as-we-are-planning-to-open-onsync-up-through-winsock...
The Google Chrome browser uses a version of the Flash Player called Pepper Flash. Pepper Flash is built into Chrome and is used by default. There are known issues with Pepper Flash such as audio distortion (robotic sounding, or choppy audio) and problems with the synchronization between audio and video, perceivable on the receiving end of the stream. ...
Background To ensure the lowest possible latencies for our international customers, OnSync is deployed on a worldwide network of communication servers. The servers are connected amongst each other via the highes-speed internet backbone meaning your messages fly across the internet with the fewest possible number of hops. Settings _Auto-detect closest ...
OnSync is based on the Adobe Flash Player, which is a great platform because it is already installed on almost every computer on the planet. This means you can get up and running quickly without having to install anything. However, on certain occasions, Adobe releases a version of the Flash Player that does not play nice with OnSync. They usually respon...
Please follow the next steps: 1) Log in to your OnSync account using your corresponding email and password: 2) Go to "_My profile_": 3) On the "_Language_" area please select the llanguage you would prefer from the dropdown menu and finally click on "_Update_" for all changes to be saved:
The chat supports any language that user system supports and the same is true of the user name field in the participants list. The whiteboard is more limited, since we have to load in the character sets and the language has to be selected as a font. Currently, the whiteboard supports the following character sets: Latin, Cyrillic, Chinese, Japanese and P...
We support any camera or video device that is recognised by the Adobe Flash browser plugin. Generally speaking, on Windows those are any cameras or capture cards that ship with a WDM driver. The rule of thumb is that Flash Player (and therefore OnSync) support any camera that is compatible with QuickTime on Mac and WDM (Windows Driver Model) on Window...
30-day free trials are available for all plans. You will be able to use all the features that the paid plan offers, with no charge for 30 days. We use PayPal for secure checkout, all major credit cards accepted. PLEASE REMEMBER THAT YOU WON’T BE BILLED UNLESS YOU KEEP YOUR PREMIUM SUBSCRIPTION ACTIVATED PAST THE DURATION OF YOUR TRIAL_._ If you ...
STANDARD ONSYNC SYSTEM LIMITS: OnSync is designed to work with sessions of all sizes. Small meetings are supported, just as well as virtual classrooms or very large webinars and webcasts. As audience sizes increase, OnSync will adapt it's features to work more efficiently, allowing the OnSync system to work under the strain of large crowds while sti...
"MY WEBCAM AND/OR MIC IS NOT WORKING." Depending on the room permissions setup by the meeting host - certain types of users may need to 'Request to Talk' before their camera's and mic become active. You can learn how to request this permission here: -> http://university.digitalsamba.com/1/en/topic/requesting-to-speak [http://university.digitalsamba.co...
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