Knowledgebase: Inside The Session
What is the reason for this error: “You are no longer connected and please refresh the window for reconnecting”?
Posted by on 05 January 2012 12:42 PM

This is likely an indication of network issues.

We advise clients who experience regular disconnections to check their Internet connection; OnSync cannot maintain a connection if the Internet drops away sporadically.

Often, the problem has to do with a weak wireless signal, in which case we suggest that the client attempt a hardwired connection.

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