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Knowledgebase: Reseller
Common LDAP issues
Posted by on 19 December 2011 07:16 PM

1) How to define LDAP correctly in OnSync admin?

Solution: The account suffix should not be attached to the username but instead to be added to the account suffix field.
For Eg: AD (Active Directory)

Incorrect way:
AD USERNAME: johndoe@abc.org
ACCOUNT SUFFIX: (empty)

Correct Way:
AD USERNAME: johndoe
ACCOUNT SUFFIX: @abc.org

In some instances where the username does not contain a suffix, the account suffix must also contain a reformatted base DN, for example:

AD USERNAME: johndoe
BASE DN: dc=company,dc=local
ACCOUNT SUFFIX: @company.local

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