Knowledgebase: Getting Started
What ports do I need to make available to make best use of the HTML5 platform
Posted by Conal Mullan on 01 March 2018 10:06 AM
  • Ports TCP 80, UDP 1024-65k should be made available to our media server for best possible experience.

– FAQ –

What happens if you don't open access to the Media Server?

If connection to the Media Server fails, the system will fall back to using the TCP protocol and relaying the connection via the TURN server. This will result in delays caused by the addtional relay and overall connection degradation due to use of TCP over UDP.

What happens if you only open a few ports to the Media Server?

We require four ports per user for UDP streaming. Ports cannot be shared by users, and ports are assigned in a random fashion from any available server port in the range of 1024-65k. If the ports the service attempts to connect to are not available on the client then the system will fall back to relaying via TCP over the signalling server. So, if you happen to be extremely lucky, and all four ports you are assigned happen to fall into the IP range you opened then you will connect via UDP. This is not recommended.

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